Claims must be reported as soon as possible and within a maximum period of 7 days.
- Use all means within your power to lessen the consequences of the claim and protect insured objects.
- As soon as you become aware that a loss has occurred, you must report it to your Insurance Agent or directly to the Company.
- If a third party files a claim for liability, before accepting liability, inform your Insurance Agent or the Company so that we can contact the party filing the claim.
- Contact our HOME ASSISTANCE SERVICE at the free telephone number listed on your assistance card.
Remember, you have access to a 24-hour home assistance service available 365 days a year. In the event of a claim covered under the policy, with just a single telephone call you will have access to a comprehensive range of services, including:
- Dispatch of professionals to repair the damage to your home.
- Home surveillance expenses.
- Hotel, moving and furniture storage expenses.
- Emergency repairs in case of theft with violence.
- Legal advice in case of theft with violence.
- Restaurant and laundry expenses.
- Dispatch of a physician and medical transport in the event of an accident.
- Dispatch of healthcare personnel and delivery of medication.
- Emergency locksmith service.
